Ecommerce
Brightline Retail
Automated post-purchase review collection and surfaced trust badges across product pages and checkout.
- • +18% checkout conversion
- • 2.4× more verified reviews in 90 days
- • 27% increase in repeat purchase rate
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Customer Stories
Discover how ecommerce brands, financial institutions, healthcare providers, and SaaS companies use Tellacity to build trust, increase conversions, and create measurable growth.
+18%
Increased checkout conversion after trust signals
2.3×
More verified reviews collected in first 90 days
+32
Average NPS improvement after closing feedback loops
Real examples of teams turning reviews into compound growth.
Ecommerce
Automated post-purchase review collection and surfaced trust badges across product pages and checkout.
Financial Services
Centralised fragmented customer feedback and used trust scores to reduce churn and strengthen renewal rates.
Healthcare
Invited feedback after every appointment and publicly responded to reviews to strengthen patient trust.
Metric
Before Tellacity
After Tellacity
Change
Review Volume
120/month
420/month
3.5× more reviews
Response Time
72 hours
18 hours
4× faster responses
Conversion Rate
2.3%
2.7%
+0.4 pts at checkout
NPS
34
66
+32 point lift
1. Automate Review Invitations
Trigger review requests after key events like purchases, sign-ups, or completed projects—without manual follow-ups.
2. Respond & Close the Loop
Give teams visibility on feedback, respond publicly, and resolve issues quickly to build long-term trust.
3. Surface Trust Signals Across Journeys
Display badges, ratings, and stories across marketing, sales, and checkout to turn trust into revenue.
“Tellacity didn’t just help us collect reviews. It helped us operationalise trust.”
— Head of CX, Brightline Retail
Start collecting verified reviews and build visible trust signals across your business.
South Africa · Ecommerce
+18% checkout conversion within 90 days.
Read full story →
United Kingdom · Financial Services
22% reduction in churn after centralising trust metrics.
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Australia · Healthcare
94% 4★+ review consistency across all branches.
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United States · Logistics
2.1× faster issue resolution after public review responses.
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Canada · Utilities
+35 NPS improvement in under 6 months.
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Ireland · Real Estate
41% increase in referral-driven enquiries.
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Region
Average Review Growth
Average NPS Lift
South Africa
+210%
+28
United Kingdom
+180%
+31
United States
+240%
+26
Australia
+195%
+29
Canada
+170%
+24
New Zealand
+188%
+27
Ireland
+176%
+22
Case studies are illustrative examples of how organisations use Tellacity to support trust and performance. Results vary by industry, implementation, and customer base.