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KeyBank

key.com

5.01

Associated Bank

associatedbank.com

4.52

American Express

americanexpress.com

4.01

Bank of America

bankofamerica.com

3.52

CIBC

us.cibc.com

3.52

Citizens Bank

citizensbank.com

3.01

Citibank

citi.com

2.52

Cadence Bank

cadencebank.com

2.33

KeyBank

key.com

5.01

Associated Bank

associatedbank.com

4.52

American Express

americanexpress.com

4.01

Bank of America

bankofamerica.com

3.52

CIBC

us.cibc.com

3.52

Citizens Bank

citizensbank.com

3.01

Citibank

citi.com

2.52

Cadence Bank

cadencebank.com

2.33

Frequently Asked Questions

Got questions? We've got answers. Delve into our Frequently Asked Questions (FAQs) section to find comprehensive information about your inquiries.

Tellacity is a global customer reviews and feedback platform where people share real experiences about businesses. Reviews are protected by verification and fraud-prevention systems to ensure they are genuine. Businesses use Tellacity to collect authentic customer reviews, build trust, strengthen their reputation, and gain insights to improve their services and grow.

Tellacity uses several layers of verification to maintain trust. Reviewers may provide proof of purchase such as receipts, invoices, or order confirmations. Our systems also detect suspicious activity like duplicate accounts, spam, or unusual review patterns. Businesses and users can flag reviews that violate our guidelines, and our moderation team reviews them through a transparent dispute process.

Yes. Businesses can publicly reply to customer reviews-both positive and negative. This encourages open communication and allows businesses to resolve issues directly with customers. When a business responds, the reply is marked with an “Owner Responded” badge so readers can clearly see the conversation.

A Verified Review is marked with a badge showing the reviewer provided proof of their transaction, such as a receipt, booking number, or payment confirmation. Verified Reviews carry greater credibility and may receive higher visibility because they confirm the reviewer had a real experience with the business.

Claiming your business is simple. Search for your business on Tellacity and click “Claim Business.” You’ll be asked to verify ownership through methods such as email verification, domain verification, or official documentation. Once approved, you can manage reviews, access analytics, and use Tellacity tools to grow your reputation.

Yes. Consumers can read, write, and share reviews for free. Businesses can also claim their profile and respond to reviews using our Free Plan. Paid plans such as Grow, Premium, and Elite unlock additional features like advanced analytics, integrations, and automated review collection tools.

If you believe a review violates our Community Guidelines, click the “Report Review” option below the review. Select the reason (such as spam, offensive content, or conflict of interest), and our moderation team will investigate. During this process, the review may be temporarily marked as “Under Review.”

Yes. Creating a free Tellacity account helps prevent spam, links reviews to real users, and allows you to manage or update your reviews later.