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Clear rules that ensure fairness, transparency, and respect for both consumers and businesses.
Tellacity operates on three foundational pillars. Together they define how reviews are collected, displayed, and moderated so the platform stays useful for consumers and fair for businesses.
We prioritize verified experiences over anonymous noise. Reviews backed by proof carry more weight in rankings, dispute handling, and how readers evaluate a business. Trust is the reason people come to Tellacity instead of relying on unverified claims.
Consumers deserve the truth, and businesses deserve to know who is reviewing them. We do not hide negative feedback or sell removed reviews. Moderation decisions are based on visible evidence and documented process, not hidden deals.
Both sides have a voice. Consumers can share their experiences, and businesses can respond publicly. Moderation is neutral and evidence-based, with the same standards applied whether feedback is positive or negative.
Whether you are writing a review or replying to one, these rules apply to all users equally. They protect the community from abuse, keep content relevant, and preserve privacy for everyone involved.
Content must be factually accurate and reflect a genuine first-hand experience. Misleading claims or fabricated events undermine the platform for everyone.
We have zero tolerance for hate speech, harassment, discrimination, threats, or obscenity. Strong criticism of a service is allowed; personal attacks are not.
Keep content focused on the consumer experience. Do not use reviews for political rants or personal vendettas unrelated to the business transaction.
Do not post sensitive personal data of others. Reviews should describe your experience without exposing people who did not choose to be public.
Promotional content, repetitive posts, and malicious links are strictly prohibited. Spam dilutes genuine feedback and may result in account action.
Following these guidelines keeps your feedback credible, useful, and harder to dismiss if it is ever challenged.
Upload receipts, invoices, or booking confirmations. Verified reviews are trusted more and are harder to dispute.
RecommendedExplain why you liked or disliked the service. Specific details about what happened help others compare options with context.
Best PracticeDo not post multiple reviews for a single transaction to manipulate a score. Update your existing review if the situation changes.
You cannot review a business you own, work for, or is a direct competitor. Family members of owners are also restricted.
ImportantHow you respond to reviews says as much about your business as the reviews themselves. These rules protect consumers and prevent reputation manipulation.
Responses should be polite and solution-oriented. Avoid arguments or insulting customers, show you take feedback seriously.
Soliciting fake positive reviews or paying for reviews is a banning offense. Asking real customers for honest feedback is encouraged.
Banning OffenseYou may not threaten, harass, or penalize a customer for leaving a negative review. Retaliation may trigger enforcement beyond the dispute.
Zero ToleranceDo not ask employees to write reviews about your business or competitors. Employee reviews are treated as manipulation, not genuine feedback.
Tellacity distinguishes between verified and unverified content so readers can weigh feedback appropriately. We encourage all users to verify reviews voluntarily, see How Tellacity Works for more on verification.
The reviewer has submitted valid proof of purchase or experience, or used a verified invitation link. These reviews are highlighted and trusted more by our algorithm.
Allowed, but flagged as "Unverified". If challenged by a business, the reviewer must provide proof within a set timeframe, or the review may be removed.
We use automated systems and human moderation. Content is flagged, investigated, and decided on evidence, not on whether a business simply dislikes the outcome. We do not remove reviews simply because they are negative. Read more in Safety & Trust.
Community members or businesses can flag content that violates these guidelines. Flags start a review; they do not automatically remove content.
Our team reviews the flag. For factual disputes we may ask the reviewer for proof. Opinion disputes are not treated the same as claims the reviewer never transacted.
✓ Proof provided → review stays
✗ No proof → may be removed
✗ Hate speech → removed immediately
Violating these guidelines results in consequences meant to protect trust, not punish disagreement. A single harsh but honest review will not trigger removal; repeated hate speech, fake reviews, or retaliation will.
Reviews or replies breaking rules will be deleted, including spam, threats, fabricated experiences, or privacy violations.
Users or businesses may receive formal warnings when conduct approaches a policy line or repeats after a minor issue.
Repeat offenders may be banned from posting reviews, patterns of fake reviews, harassment, or score manipulation.
Businesses caught manipulating reviews may receive a Consumer Alert badge on their profile or be removed from the platform entirely.
We understand that moderation mistakes can happen. Appeals exist so users can challenge a decision once, with new information.
If your content was removed, or a flag was rejected, you may appeal the decision once. This limit keeps the process fair.
Appeals must include new information or evidence not previously considered. Repeating the same claim without proof will not change the outcome.
Decisions made after an appeal review are final. See the FAQ for common questions about disputes and moderation. See the FAQ.
A review platform is only useful if it is trusted. When consumers cheat, businesses suffer unfairly. When businesses cheat, consumers lose money and trust. Honesty from both sides is what makes Tellacity worth using.
By strictly enforcing these guidelines, we ensure Tellacity remains a valuable resource for finding great businesses and for businesses to build a genuine, hard-earned reputation. These guidelines are part of the broader Tellacity Reputation Platform.
Be honest, be fair, and help us build a marketplace where the truth wins.
Building a marketplace of trust requires clear rules. These guidelines apply across the Tellacity Reputation Platform and work alongside our verification and moderation systems.
Weighted proof matters more than anonymous noise because verified experiences give readers a stronger basis for trust. Unverified reviews keep the platform open while giving businesses a fair path to challenge suspicious content.
Community responsibility: Tellacity is a community. We rely on you, our users and business partners, to uphold these standards.
Honest participation: Be honest, be fair, and help us create a marketplace where the truth wins. Thank you for being part of Tellacity. Learn more about our mission on the About page.
