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The standards every business listing must meet
These guidelines explain what we expect from businesses on Tellacity, how we evaluate listings, and the reasons a listing can be suspended or removed.
Read this page alongside our Reviewer Guidelines and Safety & Trust framework, together they describe how reviews, listings, and enforcement work for both businesses and consumers.
Tellacity is for real, operating businesses that serve customers. Listings that misrepresent a business undermine trust for every other profile on the platform.
We require one accurate profile per business so ratings, responses, and visibility reflect a single genuine reputation, not duplicated listings created to manipulate search or scores.
Listings must be:
The business actually exists and trades with consumers under the name shown on the listing.
Name, website, contact details, country, category, and description must match the real business and current operations.
The business and the products or services it offers must comply with the laws of the country it operates in.
Do not create duplicate listings for the same business to influence ratings or visibility.
Verified businesses earn a public badge and gain access to dashboard tools, analytics, and review-response features because ownership and identity have been checked.
Business-domain emails and current ownership records reduce fraud and help customers know they are engaging with the authorised representative of a listing.
To stay verified:
Owners and team members should sign in with an email tied to the business's registered domain whenever possible.
When ownership or operations change, transfer the listing through the dashboard rather than creating a new one.
Do not claim a listing using an email or domain that doesn't belong to the business.
How you respond to reviews is part of your public reputation. Professional, factual replies help future customers understand how you handle feedback, including criticism.
Harassment, threats, bribery, and privacy violations are never acceptable. Tellacity may remove replies or take enforcement action when business conduct on the platform breaks these rules.
We expect:
Be polite, factual, and solution-oriented. Avoid arguments, insults, or threats.
Never threaten, harass, or penalise a customer for posting a review you don't like.
Do not offer discounts, refunds, free products, or other incentives in exchange for changing or removing a review.
Don't publish a customer's private contact details, order numbers, or sensitive information in a public reply.
Asking real customers for honest feedback is encouraged and supported by our review-invitation tools. That is different from manipulating ratings through fake reviews, coordinated posting, or cherry-picking only satisfied customers.
Normal review requests sent fairly after genuine transactions are welcome. Suspicious bulk behaviour, rapid catalog sweeps, staff or family reviews, or competitor attacks, is prohibited and may trigger automated flags or enforcement.
Buying reviews, posting under fake identities, or asking staff, friends, or family to leave reviews is a banning offence.
Bulk-posting reviews across many products of the same business in a short time window is treated as suspicious activity and will be auto-flagged for review.
Do not post negative reviews on competitors. Reviews from a business's own domain on its own listing are automatically blocked.
Don't cherry-pick only happy customers. Invite all eligible customers fairly.
To maintain a fair and trustworthy platform, Tellacity applies additional safeguards to detect unusual or unnatural review behaviour.
Reviews submitted in rapid succession, across multiple products within a short timeframe, or in patterns that do not reflect normal customer behaviour may be automatically flagged for review.
While customers are free to review multiple products they have genuinely experienced, activity that resembles bulk posting or review flooding may result in temporary restrictions or moderation review.
These measures are designed to protect both consumers and businesses by ensuring that all feedback reflects real, independent customer experiences.
Tellacity distinguishes between business-level reviews and product-level reviews. Customers may review individual products they have used, as well as their overall experience with a business. However, each review must be based on a genuine interaction and submitted independently. Repeated or coordinated submissions that attempt to influence ratings or visibility are treated as suspicious activity.
Visual content on your listing must be owned or properly licensed, accurately represent what you sell or operate, and stay current. Misleading badges, fake awards, and unsafe imagery undermine consumer trust.
Tellacity may remove or restrict content that violates these standards and may suspend listings that repeatedly publish misleading or harmful material.
Only upload images you own or are licensed to use. Don't use stock photos to misrepresent products or premises.
Product photos must depict products you actually sell. Each product photo represents a unique reviewable item.
No nudity, violence, hate symbols, or content that endangers minors. No misleading badges, fake awards, or fake review counts.
Refresh your gallery so the listing reflects what customers experience today. Free plans include up to four photos; delete one to replace it, or upgrade for more slots.
Verified businesses on Tellacity can publish blogs and case studies through the dashboard under Blogs & Case Studies. This content is written by your business, reviewed by Tellacity before it goes live, and displayed on the public Articles section and your business profile — alongside Tellacity's own editorial articles on the same hub.
The goal is to help customers learn from your expertise, discover your business, and trust the brand behind the reviews — without turning articles into spam, affiliate funnels, or misleading marketing.
A submission credit is used when you submit for review, not when you save a draft. If Tellacity rejects a submission, the credit is returned for that billing month. Editing an already-published article and submitting an update does not use an additional monthly credit.
| Plan | Blogs & case studies |
|---|---|
| Free | Drafts onlyYou may save drafts; publishing requires Grow or higher. |
| Grow | 5/mo |
| Premium | 15/mo |
| Elite | 30/mo |
Current limits: Free 0/mo · Grow 5/mo · Premium 15/mo · Elite 30/mo. See Plans & Pricing for full plan details.
Tellacity is a business-focused platform. The business is the primary entity on every article — not a standalone author profile system.
Articles must be:
Images (featured and inline) must be owned or licensed, appropriate, and must not misrepresent your products or premises — the same standards as profile photos above apply.
To protect readers and keep articles trustworthy, Tellacity enforces link limits in the editor and again at review:
Articles that break these rules may be rejected during review or removed after publication. Repeated abuse — spam links, misleading content, or attempts to bypass link limits — may lead to restrictions on submissions or broader account enforcement under the suspension reasons above.
Manage articles in the Blogs & Case Studies dashboard. Questions? Contact Tellacity Support.
If you believe a review breaks our rules or is factually incorrect, you can flag it from your dashboard. Our team reviews every flag against these guidelines.
Negative opinions alone are not grounds for removal. Factual disputes, such as whether someone was ever a customer, are handled differently from disagreements with how a customer felt about their experience.
Use the dispute or flag tools in your business dashboard to report content you believe violates platform rules or contains factual errors.
For factual disputes (e.g. "this person was never a customer"), we may ask the reviewer for proof such as a receipt, invoice, or booking confirmation.
We do not remove reviews simply because they are negative. Disagreement with an opinion is not grounds for removal.
Reviews that violate hate-speech, harassment, illegal-content, or privacy rules are removed immediately.
Decisions can be appealed once with new evidence not previously considered.
In some cases, reviews may be temporarily restricted or placed under review while additional checks are completed. This may occur when unusual patterns, rapid submission behaviour, or potential conflicts of interest are detected.
These reviews are not removed automatically, but may be hidden from public view until they are verified as compliant with our guidelines.
Suspension happens when a listing no longer meets platform standards or raises trust concerns that require review. When our trust & safety team suspends a listing, the registered owner receives an email naming one of the following reasons.
Suspended listings are hidden from public results and new reviews on them are restricted while the issue is reviewed. The reason cited in your email is the starting point for any appeal.
Your business listing currently does not meet Tellacity's platform standards.
Used when a listing no longer meets overall platform standards but the specific issue may need further review.
We identified content or activity on your listing that violates our community or business guidelines.
Applied when listing content or business activity breaks community or business guidelines.
We have concerns that the business listing may be misleading or may not represent a genuine, operating business.
Used when the listing may not represent a genuine, operating business customers can rely on.
Content associated with your listing was flagged as inappropriate, unsafe, or harmful to consumers.
Applied when associated content is flagged as inappropriate, unsafe, or harmful to consumers.
We have received repeated complaints or detected suspicious activity associated with your business.
Used when repeated complaints or suspicious patterns suggest ongoing trust concerns.
Please review your listing and any recent activity. Repeat issues may lead to permanent removal.
We were unable to confirm verification or domain ownership for your business listing.
Applied when Tellacity cannot confirm verification, domain ownership, or authorised control of the listing.
Your listing has been suspended pending review of a policy, legal, or trust & safety concern.
Used when a policy, legal, or trust & safety matter requires suspension pending review.
We escalate based on severity and history. A first-time minor issue may receive a warning; repeated or severe violations can lead to suspension or permanent removal.
Automated moderation may temporarily restrict content while trust and safety signals are assessed. Typical actions include:
Reviews, replies, or photos that break the rules are taken down.
Owners may receive a written notice with the specific rule and a chance to fix the issue.
Listings with strong evidence of manipulated reviews can be marked with a public alert.
The listing is hidden from public results pending review (see reasons above).
Repeat or severe offenders are permanently removed from the platform.
Reviews that trigger trust or safety signals (such as rapid submission patterns or potential conflicts of interest) may be temporarily restricted, flagged for review, or limited in visibility while assessed.
If your listing was suspended and you disagree with the decision, you may submit an appeal. Appeals should directly address the reason cited in the suspension email and include evidence not previously considered.
You can still access your dashboard while suspended to make changes that resolve the underlying concern. Final decisions after appeal review are not reopened unless new material evidence warrants it.
Respond to the official suspension notice with a clear explanation of how the cited issue has been addressed.
You may also contact Tellacity Support if you need to escalate or clarify your appeal.
Provide documentation or context that was not available during the original review. Include the specific reason cited in the email and how the concern has been resolved.
You can still access your business dashboard while suspended to make changes that address the issue.
Decisions made after appeal review are final.
A review platform is only valuable when consumers can trust it and businesses can build a reputation that's genuinely earned. These rules keep the marketplace fair for both sides.
By holding every listing to the same standard, Tellacity stays useful to consumers researching businesses and to businesses building credible reputations.
Clear rules on fake reviews, misleading listings, and harmful content help customers rely on feedback when making decisions.
Thank you for representing your business with integrity on Tellacity. Fair enforcement protects honest businesses from manipulation by bad actors.
As Tellacity expands to include product-level reviews, these standards ensure that feedback remains meaningful and representative of real customer experiences. By balancing openness with safeguards against manipulation, we aim to create a platform where both consumers and businesses can rely on the accuracy and integrity of every review.
Use these pages to understand Tellacity's reviewer rules, trust framework, support options, and business tools.
Tellacity's business rules work alongside our reviewer and trust policies. For setup help, visit the Help Center or explore the Reputation Platform.