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Read verified customer reviews for Aetna (CVS Health) in Hartford, United States, a Medical Aid business. Compare ratings, photos, and TrustScore on Tellacity.
Reviews are written by real customers and moderated for authenticity. This breakdown shows how many reviews fall into each star level, helping you see the overall pattern of feedback. The TrustScore summary is calculated from verified reviews, response behaviour, and other platform signals.
Average
2 reviews
Read real experiences from customers who have interacted with Aetna (CVS Health). Reviews are moderated for authenticity and can be reported if they violate platform rules. Reading several reviews helps you understand patterns in service, quality, and reliability before you decide.
For a company owned by CVS, which is supposedly a health giant, the lack of coordination and basic customer service is appalling. I'm switching plans the second I can.
On the positive side, the coverage options seem comprehensive, and many claims were processed as expected, which helped me manage health care costs. However, there were times when understanding specific benefits and dealing with claim questions took longer than I hoped. Customer service was polite but sometimes slow to explain details, which made navigating the system feel more complicated than necessary. Overall, Aetna provided the basic health coverage I needed, but improved communication and clearer benefit explanations would make the experience smoother.
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Aetna (CVS Health) is a medical-aid company based in US. Customers use Aetna (CVS Health) for services related to medical-aid. Read reviews and ratings on Tellacity to learn more.
151 Farmington Ave, Hartford, CT 06156, United States
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Medical Aid · US